Policies and Procedures

The values and contractual method reflected in our documentation, our learning and teaching philosophy, the curriculum design and delivery of training, are in accordance with internationally recognised standards specified by the International Transactional Analysis Association (UKATAA) and the European Association for Transactional Analysis (EATA).

We are a Registered Training Establishment (RTE) of the UK Association for Transactional Analysis (UKATA) which is a Member Organisation of the United Kingdom Council for Psychotherapy (UKCP). All our work complies with the guidelines and the professional and ethical standards of these bodies.

Specifically, in relation to UKATA we adhere to and follow the following policy documents:

Equality of Opportunity and Diversity
Statement of Ethics
Code of Professional Practice
Code of Practice for Psychotherapy Trainers and Training Establishments
Registration Policy
Continuous Professional Development Policy

As well as meeting the requirements of UKATA (as mentioned below) Contact Point also complies with the policies of EATA (found on the EATA website http://www.eatanews.org and UKCP HIPC found on the UKCP website http://www.psychotherapy.org.uk

These can be viewed by visiting their respective websites or made available by approaching a member of the Contact Point Management team.

Summary Statements

Equal Opportunities

At Contact Point we recognise and value difference and diversity and aim for all our services to be non-discriminatory in nature.We recognise that direct and indirect discrimination against difference exists in our society, and that this can disadvantage individuals and groups as a result. We are committed to equal opportunities for all and this includes an undertaking not to discriminate on grounds of race, gender, disability, sexuality, family responsibility, social class or religious beliefs.

Contact Point is committed, within the resources available, to support the needs of particular groups of people and to encourage good practice amongst its students and to confront any discriminatory behaviour. The organisation recognises its position with regards to these issues and seeks to offer a positive contribution to stopping discrimination. In order to combat discrimination and oppression Contact Point is facilitating an increased awareness of the needs of oppressed and disadvantaged groups within its training. We have ‘barrier free’ access for all disabilities at our training rooms.

Contact Point also acknowledges that earning levels can be regarded as an equal opportunities issue and therefore maintains discretionary bursaries for the training of individuals who have demonstrated talent and ambition..Our policy is in accordance with statutory requirements, in particular the commission for Racial Equality Code of Practice, the Equal Opportunities Code, the United Kingdom Council for Psychotherapy’s guidance and advice and the UK Association for Transactional Analysis document on Equality of Opportunity and Diversity.


It is the undertaking of Contact Point that all trainers, staff and employees maintain an ethical stance in all their dealing with trainees, clients, supervisees and the general public. Furthermore such a stance is promoted amongst trainees and supervisees within the services offered by Contact Point.With this in mind Contact Point use the following guidelines, in line with the humanistic philosophy of TA:

that all people are treated with respect
that our aim is to promote autonomy
that our professional dealings are bounded by a clear, explicit contract
that as far as practical we maintain an open and transparent stance in our business dealings

It is our understanding that these guidelines meet with the EATA Code of Ethics which provide a more detailed account of the values to which Contact Point adheres.

Professional Practice

It is the undertaking of Contact Point that all trainers, staff and employees operate within a professional practice framework. Furthermore such a framework is promoted amongst trainees and supervisees within the services offered by Contact Point.

With this in mind Contact Point operates in accord with UKATA (ITA)Code of Professional Practice. These documents include, but are not limited to requirements concerning:

Insurance cover
Professional Etiquette
Supervision requirements
Advertising (including qualifications and registered status)
Duality of Roles
Continuing Professional Development
Referrals and medical backup

Training Practice

As well as operating within the bounds of Ethics and Professional Practice codes, it is the intention of Contact Point to offer a high quality training that fits within the requirements of UKATA, the European Association of Transactional Analysis (EATA), and UKCP.

Therefore, the Contact Point operates with UKATA’s Code of Practice for Psychotherapy Trainers and Training Establishments, which is quoted on the following page with respect to the role of UKATA Representative (referred to as the UKATAR) in Contact Point, and given in full in our student handbook.

Adherence to this code provides the Contact Point with a focus for maintaining quality standards within the services that are offered.


It is Contact Point’s undertaking to keep abreast of any UKATA guidelines and adhere to UKATA Registration Policy in order that Contact Point, its trainers, staff, and trainees are all aware of what is required of them in order to achieve registration. and Professional Associates enables Contact Point to offer training leading to an externally awarded EATA qualification in Psychotherapy.

In the UK, the EATA qualification enables students to register with the major professional bodies as Transactional Analysis Psychotherapists.

Cancellation Policy

The Contact Point cancellation policy covers a variety of different courses and types of courses. Should Contact Point need to cancel a course, they will initially look to make alternative arrangements for the course to be run at another time. If this is not practical for an applicant then a full refund will be made available.

In the event of an applicant cancelling their attendance the following criteria apply:

For workshops, including the TA101: where a deposit has been paid this deposit is non-refundable and therefore will not be returned should an applicant cancel. It may be possible to carry this deposit and any other fees paid to another workshop, however this is at the discretion of Contact Point.

The Counselling and Psychotherapy training: trainees are asked to sign a contract committing them to the year’s fees.

Whilst their deposit secures a place the trainee is then liable to the remainder of the fees through the method of payment that they indicate on the contract. No refunds are available. The Contact Point directors may be willing to discuss options concerning fee payment, however any alterations to this policy is at the sole discretion of the Contact Point directors.

Suspension of training

The contract for each course, including each year of the psychotherapy training, is limited to that course or year. Students can therefore pace their training to suit personal circumstances or take modules at different UKATA training establishments.

If, within the duration of a course the student experiences or is perceived by trainers to experience difficulties due to temporary external circumstances or to issues which it appears can be addressed by psychotherapy, the student may be advised and/or chose to temporarily suspend their training. The timing and the process of rejoining the training will be discussed and agreed, on an individual basis, between the student and a designated Contact Point trainer. Contact Point would normally facilitate and support this process without financial loss to the student but reserves the right to charge a portion of the fees for units retaken and would not return fees in the event of a student not returning to the course.

Should the student be dissatisfied in this process they may use the complaints procedure. Should the situation be found in the student’s favour Contact Point will change their decision as required.

Training Termination Policy

Contact Point reserves the right to terminate a student’s training in the event of them not meeting the required completion criteria standards for continuing on to the next year of training or where their behaviour is having a significant detrimental effect on the groups training process or Contact Point business. Prior to any termination, Contact Point will seek to discuss this with the student in question with a view to finding some resolution.

Should the student wish to take this matter further they may use the complaints procedure. Should the situation be found in the student’s favour Contact Point will change their decision as required.

Appeals Policy and Procedure

The Contact Point appeals policy and procedure is concerned with appeals made against the impact on students of decisions made concerning the training course or course work.

Contact Point is willing to review decisions made with the student in question at a personal level, and seek a position that is acceptable to all parties.

Should the student be unhappy with the outcome of an appeal, they may use the complaints procedure to take this matter further. Should the situation be found in the students favour Contact Point will change their decision as required.

An appeal against a course work assessment including assessment of written work or the decision to defer you from further training must be made in writing to the course trainer, within fourteen days of being received, stating the reason for the appeal.The course trainer will arrange a meeting with the student in order for resolution to be found. Usually this meeting will be within twenty one days of the trainer receiving the appeal.

If resolution cannot be achieved by the course trainer and the student, the trainer will refer the appeal to the Director of Training whose decision will provide the final decision of Contact Point. At her/his discretion the Director of Training may consult with the External Moderator.

In the event of the trainer and the Director of Training being the same person another Contact Point trainer will be asked to moderate the final decision on behalf of Contact Point.

Students may appeal externally to the External Moderator. The External Moderator will take account of the marking and comments of the Trainers and award a final grade.

Responsibilities of Students

The responsibilities of students shall include but are not limited to the following:

To comply with the requirements of the TA Psychotherapy Training Programme and all conditions pertaining thereto as advised by the RTE providing the same.

To adhere to the current membership requirements of UKATA.Trainees undergoing training leading to CTA with Psychotherapy speciality are also required to comply with any additional requirements as determined by UKCP (HIPC).

It is the responsibility of the Trainee, on receipt of all relevant information from the RTE to ensure they implement or undertake the training requirements.

Note: Trainees in the Foundation year must register as associate members of UKATA. Trainees in the first and second years of Advanced Training register as student members. Trainees in their third year of advanced training would normally register as contractual trainee members.

UKCP expects UKATA to monitor students’ training from the point at which they finish their formal training within an RTE up until the time they pass their CTA examination and achieve UKCP registration. Students must therefore maintain their UKATA registration if they wished to count any hours of psychotherapy/counselling practice they might accumulate during that time to count toward any eventual UKATA or EATA qualification. They must also be affiliated to an RTE.

The names of trainees on training programmes are submitted to UKATA by the training establishment annually with their UKATA Registration renewal. On confirmation of training programme and membership, UKATA will issue trainees with proof of membership.

Therapy Requirement

Contact Point places significant importance of trainees receiving therapy throughout the duration of their training as Counsellors or Psychotherapists. This is not solely for the purposes of experiencing the services that the trainee will be offering in the future:

it provide trainees with an understanding of their own process in terms of their chosen theoretical framework, thus minimising the likelihood and impact of own process getting in the way of their work with clients in the future;

it provides a support for trainees to address issues brought into awareness or impacted by the material in the training;

it provides the potential for the use of countertransference as a diagnostic tool – the more self-aware the therapist the more they can safely use their internal responses as information;

it also goes some way to reducing the power imbalance in the therapeutic relationship, avoiding therapy being seen as just for people with “problems”.

The UKCP requirement that trainees should receive 40 hours of therapy each year for the 4 years of psychotherapy training, with a UKCP registered psychotherapist, and “normally be in therapy throughout their training”. The EATA requirement is for the type and frequency of the therapy to match what will be under offer by the trainee.

Our recommendation then, is that students experience group therapy, possibly in “marathons” organised over a weekend by some institutes, in the time after they have met the 4x40 hours requirement, whilst they are still working to meet the CTA requirements.

In line with the UKCP requirement Contact Point expects trainees to have 40 hours of therapy per year with a Certified Transactional Analyst (CTA) or equivalent (for information of equivalence please approach one of the Contact Point Trainers). Therapy is bounded within a confidential setting, and no member of Contact Point staff will talk to the therapist about a trainee’s process without explicit permission from the trainee themselves. As part of the completion criteria for each year of training, Contact Point requires trainees to get their therapist to complete a Therapist End of Year Form confirming that the trainee has completed the required therapy hours.

Students who have completed significant therapy, particularly TA therapy, prior to registering as a student may approach the Principal Trainer to have some or all of that therapy recognised and logged as an element of APL.

Note: Students need to budget in the costs of therapy into the total cost of training,With charges around £35 to £50 per hour, the cost is comparable to the training fee.